Retail|Marketing

Thomann
Personalized product recommendations

Manual rules failed to match 120k products to diverse buyer journeys. Real-time ML now adapts to intent, serving relevant suggestions.

PublishedNov 20, 2025|2 months ago

Key results

AOV Increase
24%
Conversion Rate Increase
3%

Result highlights

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The story

A major European musical instrument retailer managing a catalog of 120,000 products with price points ranging from €2 to €350,000 for millions of global customers.

A legacy 13-year-old rule-based system required heavy manual intervention and could not account for vastly different customer journeys, ranging from...

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Quotes

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The company

Thomann logo

Thomann

thomann.de

Online retailer of musical instruments, studio gear, and lighting equipment.

IndustryRetail
LocationBurgebrach, BY, Germany
Employees1K-5K
Founded1954

Scope & timeline

  • 13% increase in items added to cart

Implementation partner

a

adesso

adesso.de

Modernized Thomann's data platform and migrated its systems from on-premise to Google Cloud.

IndustryTechnology
LocationDortmund, NW, Germany
Employees10K-50K
Founded1997

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