Agents scoured massive manuals and logs. AI now instantly summarizes customer history and retrieves precise answers for faster service.
Australia’s leading telecommunications provider operates the nation's largest mobile network, requiring frontline staff to navigate a vast technical knowledge base for constantly evolving products.
Agents struggled to quickly source answers from a massive internal database and spent excessive time manually reviewing detailed customer history...
“We’re unlocking value and growth as technologies like generative AI proliferate at speed. … We’re on track to improve all key business processes with AI by 2025.”
Telecommunications and network services provider for consumers and enterprises.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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