Agents struggled to retrieve info during 3.5m monthly calls. Now, AI transcribes and prompts them with answers instantly.
A Korean telecommunications leader operates one of the country's largest customer service centers, employing 4,000 agents to handle 3.5 million calls per month.
Agents struggled with slow response times and difficulty retrieving relevant information during live calls. The existing relational database...
“Traditional call centers often struggle with inefficiencies, from slow response times to difficulty retrieving relevant information. Agent Assist addresses these challenges with real-time transcription, automatic categorization of customer inquiries, and intelligent contextual summaries, ensuring smoother interactions between agents and customers.”
Mobile network operator, broadband, and IPTV service provider in South Korea.
Multi-cloud developer data platform for building and scaling applications.
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