Scripted chatbot flows meant missing topics escalated to agents. Now Kris understands natural language and resolves requests itself.
A major international airline using a customer-facing chatbot and scripted dialog systems to handle service queries, flight discovery, and internal employee workflows across the business.
The original chatbot relied on a traditional dialog-flow system where every topic had to be manually mapped and every conversation flow written in...
“AI is central to our efforts to deliver more personalized customer experiences and improve productivity across the business. Together with OpenAI, we’re building AI-powered capabilities that make travel more intuitive and seamless for our customers, while enabling our employees to work more efficiently and effectively.”
National airline of Singapore providing international passenger and cargo flights.
AI research and deployment company developing generative models and tools.
Singapore Airlines's Travel chatbot is part of this use case:
Related implementations across industries and use cases
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
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Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
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New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Scripted chatbot flows meant missing topics escalated to agents. Now Kris understands natural language and resolves requests itself.
A major international airline using a customer-facing chatbot and scripted dialog systems to handle service queries, flight discovery, and internal employee workflows across the business.
The original chatbot relied on a traditional dialog-flow system where every topic had to be manually mapped and every conversation flow written in...
“AI is central to our efforts to deliver more personalized customer experiences and improve productivity across the business. Together with OpenAI, we’re building AI-powered capabilities that make travel more intuitive and seamless for our customers, while enabling our employees to work more efficiently and effectively.”
National airline of Singapore providing international passenger and cargo flights.
AI research and deployment company developing generative models and tools.
Singapore Airlines's Travel chatbot is part of this use case:
Related implementations across industries and use cases
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Guests spent 40 hours planning trips using rigid search menus. Now, AI matches natural language queries to live flights and loyalty data.
Static chatbot drove passengers to call. AI now answers in 2.9 seconds across seven languages—down from 18—without scaling headcount.
Millions of queries across 1,300 topics overwhelmed support. Now, an AI agent resolves them instantly, freeing staff for complex cases.
Labor shortages and high turnover bottlenecked call centers. Now, staff use an AI assistant to accelerate responses and cut wait times.
140 lawyers, 50 brands, contracts read one by one — complex portfolios shipped to outside counsel. Grid analysis eliminated the outsourcing.
PAL's callers speak English, Tagalog, and Taglish in the same breath. A voice agent that keeps up replaced the IVR entirely.
New subscribers churned before anyone called—too costly to reach them all. An AI agent now calls every one; early cancellations halved.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.