Software & Platforms|Knowledge Management

ServiceNow
Operational analytics

Staff manually navigated multiple systems. AI now unifies data to trigger real-time actions, delivering 27x faster query processing.

PublishedNov 3, 2025|3 months ago

Key results

Faster SQL Performance
29.5%
Faster Query Processing
27x
Faster User Transactions
25.5%

Result highlights

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The story

A global enterprise software company with over 20,000 employees managing massive internal data volumes across complex operations.

Procurement teams relied on "rear-view" dashboards and scattered data sources, forcing staff to manually switch between systems to find insights....

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The company

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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