Routine tickets took days to close. Now, AI uses account context to resolve issues instantly, escalating only complex needs to humans.
A global enterprise software platform receives over 60 million help site visits annually, handling inquiries ranging from basic password resets to complex developer support.
Customers faced a keyword-based chatbot that lacked account context, forcing them to sift through thousands of search results or wait days for help...
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Note — Salesforce is also the AI provider behind this implementation.
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