A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
A SaaS platform supporting M&A transactions for 1.8 million dealmakers across 180 countries experienced a 12% surge in global merger activity in 2024.
Dealmakers needed immediate answers on sensitive tasks like document redaction, but the existing chatbot required manual updates and frequently...
“Automated AI chat support would provide us the opportunity not only to better serve our customers, but it could move our Assist team members into more consultative roles. They would be able to offer more personalized guidance, strategic recommendations, and potentially sell more services, rather than just answering routine questions.”
Datasite's Customer support is part of this use case:
Virtual data room and deal management platform for M&A and financial transactions.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
A 12% M&A surge overwhelmed legacy chatbots. AI now resolves 70% of inquiries 24/7, freeing agents to provide strategic guidance.
A SaaS platform supporting M&A transactions for 1.8 million dealmakers across 180 countries experienced a 12% surge in global merger activity in 2024.
Dealmakers needed immediate answers on sensitive tasks like document redaction, but the existing chatbot required manual updates and frequently...
“Automated AI chat support would provide us the opportunity not only to better serve our customers, but it could move our Assist team members into more consultative roles. They would be able to offer more personalized guidance, strategic recommendations, and potentially sell more services, rather than just answering routine questions.”
Datasite's Customer support is part of this use case:
Virtual data room and deal management platform for M&A and financial transactions.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
AI support risked hallucinations. Now, 20 specialized models fact-check every answer against strict company policies.
Manual routing slowed 1M+ inquiries. GenAI agents now resolve routine tickets, cutting resolution time by 34%.
Staff drowned in 10k weekly tickets. AI now deflects 70% of volume and maps friction points, cutting payment tickets by 50%.
Scattered spreadsheets couldn't catch AI hallucinations. Now, automated LLM judges evaluate every prompt change to block regressions.
Moderation couldn't keep pace with 600M users. AI agents now filter toxicity while models recognize 2.5B objects to refine search.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.