Reps spent hours dialing and leaving voicemails as balances aged. Now a voice agent calls, texts payment links, and loops in reps when needed.
An NBA franchise's membership services team manages season ticket accounts and renewals, with much of the relationship nurturing, including renewals and payment follow-ups, happening over the phone.
Payment follow-up calls were hard to scale, since representatives spent most of their time dialing, waiting, and leaving voicemails rather than...
“The most important resource we have is time. Retell has provided us with a very innovative solution to optimize that time, provide the level of service that our clients have come to expect, and continue to drive revenue.”
Professional basketball league and global sports media organization.
Platform for building and deploying conversational AI voice agents for phone calls.
NBA's Payment collection calls is part of this use case:
Related implementations across industries and use cases
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
Rapid growth outpaced Sunbit's phone tree. AI now resolves half of calls outright and guides agents, in real time, through the rest.
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Complex headcount reporting meant tedious manual data slicing. Now, HR uses AI prompts to instantly generate CFO-ready talent insights.
Answering 'mediums or hards?' once meant pulling an engineer for minutes. Now the whole field's tire feedback surfaces in a chat query.
Auditors spent hours matching invoices and confirmations by hand. AI agents now do the grunt work, freeing juniors for real judgment calls.
Finance spent six hours stitching four data sources into fully burdened cost models. Now, they use AI to generate them in minutes.
Reps spent hours dialing and leaving voicemails as balances aged. Now a voice agent calls, texts payment links, and loops in reps when needed.
An NBA franchise's membership services team manages season ticket accounts and renewals, with much of the relationship nurturing, including renewals and payment follow-ups, happening over the phone.
Payment follow-up calls were hard to scale, since representatives spent most of their time dialing, waiting, and leaving voicemails rather than...
“The most important resource we have is time. Retell has provided us with a very innovative solution to optimize that time, provide the level of service that our clients have come to expect, and continue to drive revenue.”
Professional basketball league and global sports media organization.
Platform for building and deploying conversational AI voice agents for phone calls.
NBA's Payment collection calls is part of this use case:
Related implementations across industries and use cases
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Call surges left EV drivers stranded on hold. Now, an AI agent instantly handles routine calls, freeing humans for complex edge cases.
Rapid growth outpaced Sunbit's phone tree. AI now resolves half of calls outright and guides agents, in real time, through the rest.
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Callers instantly bypassed robotic routing. Now, an AI voice agent resolves routine requests, passing full summaries to human reps.
Complex headcount reporting meant tedious manual data slicing. Now, HR uses AI prompts to instantly generate CFO-ready talent insights.
Answering 'mediums or hards?' once meant pulling an engineer for minutes. Now the whole field's tire feedback surfaces in a chat query.
Auditors spent hours matching invoices and confirmations by hand. AI agents now do the grunt work, freeing juniors for real judgment calls.
Finance spent six hours stitching four data sources into fully burdened cost models. Now, they use AI to generate them in minutes.