Key results
Processing Time
50%
Employee Productivity
87%
Information Access
77%
Result highlights
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The story
The premier professional ice hockey organization comprising 32 member clubs and over 800 employees, managing complex logistics for broadcasting, licensing, and game operations.
Processing 3,000 annual advertising requests and collecting data from clubs relied on email and spreadsheets, causing frequent data errors and...
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Quotes
“The processes we are improving using the ServiceNow AI Platform are helping us to learn faster, work quicker, work smarter, and work better with less.”
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The company
National Hockey League (NHL)
nhl.comProfessional ice hockey league with teams across the United States and Canada.
IndustryEntertainment
LocationNew York, NY, USA
Employees251-1K
Founded1917
Scope & timeline
- 100% weekly employee adoption