AI case study

National Hockey League (NHL)Operations and employee portals

Manual emails bottlenecked 3,000 requests. A unified portal now automates intake, cutting processing time by 50%.

Published|4 months ago

Key results

Processing Time
50%
Employee Productivity
87%
Information Access
77%

Result highlights

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The story

Context

The premier professional ice hockey organization comprising 32 member clubs and over 800 employees, managing complex logistics for broadcasting, licensing, and game operations.

Challenge

Processing 3,000 annual advertising requests and collecting data from clubs relied on email and spreadsheets, causing frequent data errors and...

Solution
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Scope & timeline

  • 100% weekly employee adoption

Quotes

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The company

National Hockey League (NHL) logo

National Hockey League (NHL)

nhl.com

Professional ice hockey league with teams across the United States and Canada.

IndustryEntertainment
LocationNew York, NY, USA
Employees251-1K
Founded1917

The vendor

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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