Non-Profit & Social Impact|Customer Service

United Network for Organ Sharing (UNOS)
Case management

Tracking relied on static docs and voicemail. Centralized logs and AI search now coordinate transplants, increasing capacity 4x.

PublishedNov 3, 2025|3 months ago

Key results

Case Mgmt Capacity
4x

Result highlights

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The story

The nonprofit managing the U.S. organ donation system under federal contract, coordinating an average of 132 daily transplants while tracking real-time medical data 24/7.

Organ placement specialists relied on static documents to manage time-sensitive data, making it difficult to maintain accuracy as information changed...

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The company

United Network for Organ Sharing (UNOS) logo

United Network for Organ Sharing (UNOS)

unos.org

Manager of the national US organ transplant system and donor matching network.

IndustryNon-Profit & Social Impact
LocationRichmond, VA, USA
Employees251-1K
Founded1984

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