AI case study

Good360Donation routing

Two staff manually routed urgent goods. An AI agent now automates matching for 10k+ partners, distributing relief 3x faster.

Published|8 months ago

Key results

Annual Time Savings
>1,000 hours
Expected Impact Growth
50%
Carbon Reduction Goal
20%

Result highlights

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The story

Context

A nonprofit organization that has distributed over $18 billion in essential goods to more than 100 million people, coordinating a network of tens of thousands of nonprofit partners.

Challenge

Only two employees were responsible for manually matching urgent disaster donations across tens of thousands of partners, requiring individual...

Solution
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Quotes

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The company

Product donation platform connecting corporate surplus with nonprofits and charities.

IndustryNon-Profit & Social Impact
LocationAlexandria, VA, USA
Employees51-250
Founded1983

The vendor

AI-powered CRM platform for sales, service, marketing, and commerce teams.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees50K-100K
Founded1999

Use case

Good360's Donation routing is part of this use case:

Agentic Customer Service
67 case studies(+135% YoY)
Proven impact?
LowModerateVery Strong
8.7Very strong
23.4Very strongwithin Operations

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