Travel & Tourism|Operations

Cathay Pacific
Disruption management

Silos hid the true cost of delays. Now, AI weighs crew, cargo, and passenger factors to calculate optimal recovery plans in real time.

PublishedSep 16, 2025|4 months ago

Key results

Disruption Cost Savings
$ Millions

Result highlights

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The story

A leading international airline manages complex global logistics where crew schedules, passenger connections, and cargo sensitivity must be balanced against daily operational disruptions.

Data silos within the integrated operations center prevented teams from seeing the true impact of schedule changes. Without a unified view of hard...

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The company

Cathay Pacific logo

Cathay Pacific

cathaypacific.com

International airline for passenger and cargo air transportation services.

IndustryTravel & Tourism
LocationHong Kong, Hong Kong
Employees10K-50K
Founded1946

Implementation partner

K

KLM Royal Dutch Airlines

klm.com

Co-developed AI solutions Pathfinder and Sentry to help Cathay optimize its flight operations.

IndustryTravel & Tourism
LocationAmstelveen, NH, Netherlands
Employees10K-50K
Founded1919

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