Technicians sifted through 20-page tickets. GenAI now summarizes history and recommends resolutions with a single click.
A digital networking services provider operates one of the world's most connected and deeply peered networks, processing massive volumes of data across cloud, edge, and security portfolios.
A proprietary diagnostic tool running on five-year-old static logic struggled to process over 3 million annual diagnostics effectively. Engineers had...
“Databricks really stood out to us with how quickly we could go from an idea to something real in production, significantly enhancing our enterprise service capabilities. We didn’t have to wait on infrastructure or approvals, and we could start testing right away. That made all the difference in getting GenAI into the hands of our technicians.”
Enterprise networking, cloud connectivity, and security solutions provider.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Lumen Technologies's Technician support is part of this use case:
Related implementations across industries and use cases
Technicians spent six months learning to parse noisy network logs. Now, an AI assistant correlates alarms for rapid root-cause analysis.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Only 1% of data had metadata, forcing manual searches. Gen AI tagged 87,000 fields, saving 10,000 hours of engineering work.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Technicians sifted through 20-page tickets. GenAI now summarizes history and recommends resolutions with a single click.
A digital networking services provider operates one of the world's most connected and deeply peered networks, processing massive volumes of data across cloud, edge, and security portfolios.
A proprietary diagnostic tool running on five-year-old static logic struggled to process over 3 million annual diagnostics effectively. Engineers had...
“Databricks really stood out to us with how quickly we could go from an idea to something real in production, significantly enhancing our enterprise service capabilities. We didn’t have to wait on infrastructure or approvals, and we could start testing right away. That made all the difference in getting GenAI into the hands of our technicians.”
Enterprise networking, cloud connectivity, and security solutions provider.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
Lumen Technologies's Technician support is part of this use case:
Related implementations across industries and use cases
Technicians spent six months learning to parse noisy network logs. Now, an AI assistant correlates alarms for rapid root-cause analysis.
Reps lost time hunting across complex systems. Now, AI agents surface verified answers and automate notes, freeing humans to connect.
Only 1% of data had metadata, forcing manual searches. Gen AI tagged 87,000 fields, saving 10,000 hours of engineering work.
Call centers couldn't keep pace with demand peaks and rising costs. Now, agents handle 24/7 messaging, with AI summarizing and translating.
10,000 monthly billing queries bogged down support. Now, AI delivers instant answers to customers and field sales reps, 24/7.
Reactive support for 15M broadband upgrades drove high call volumes. Now, AI agents proactively text and call to schedule installations.
Opening enterprise data risked uncontrolled tool sprawl. Now, a tiered platform empowers staff to safely build their own AI tools.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.