Technicians sifted through 20-page tickets. GenAI now summarizes history and recommends resolutions with a single click.
A digital networking services provider operates one of the world's most connected and deeply peered networks, processing massive volumes of data across cloud, edge, and security portfolios.
A proprietary diagnostic tool running on five-year-old static logic struggled to process over 3 million annual diagnostics effectively. Engineers had...
“Databricks really stood out to us with how quickly we could go from an idea to something real in production, significantly enhancing our enterprise service capabilities. We didn’t have to wait on infrastructure or approvals, and we could start testing right away. That made all the difference in getting GenAI into the hands of our technicians.”
Enterprise networking, cloud connectivity, and security solutions provider.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
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