AI case study

LenovoEnterprise customer onboarding

Manual integration bottlenecked onboarding. A self-service portal now automates 120,000 device deployments across 99 countries.

Published|1 year ago

Key results

Incident Resolution
up to 60%

Result highlights

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The story

Context

The world’s largest PC manufacturer provides Device-as-a-Service solutions to over 400 enterprise customers across 180 countries, managing complex hardware lifecycles globally.

Challenge

Delivering consistent service across diverse geographies required tracking orders and configurations through disparate systems and time zones. The...

Solution
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Scope & timeline

  • 23 days to deploy AI-guided service desk

Quotes

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The company

Personal computers, smartphones, and data center infrastructure manufacturer.

IndustryTechnology
LocationBeijing, Beijing, China
Employees10K-50K
Founded1984

The AI provider

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

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