Lenovo
Customer support
Data was scattered across six mailboxes. Now, AI summarizes history in one view, cutting resolution time by 35%.
- 35% reduction in case resolution time
- 100% CSAT score over 3 months
- Target 40% productivity gain via AI
Manual integration bottlenecked onboarding. A self-service portal now automates 120,000 device deployments across 99 countries.
The world’s largest PC manufacturer provides Device-as-a-Service solutions to over 400 enterprise customers across 180 countries, managing complex hardware lifecycles globally.
Delivering consistent service across diverse geographies required tracking orders and configurations through disparate systems and time zones. The...
“We recognize that we service customers across different market segments and geographies, and this requires different tiers of service. ServiceNow AI Platform enables us to deliver and connect with customers in different ways and deal with complexities.”
Personal computers, smartphones, and data center infrastructure manufacturer.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
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