AI case study

Kooperativa pojišťovnaKnowledge search

Sales agents combed hundreds of docs; unanswered questions pulled in senior staff. Now answers take seconds, saving days of effort weekly.

Published

Key results

Monthly Conversations
~8,000
User-Reported Improvement
~94%

Result highlights

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The story

Context

A Czech insurer with over 30 years serving the market and part of Vienna Insurance Group, with thousands of employees across sales, underwriting, and customer support.

Challenge

Sales agents routinely sifted through hundreds of documents to find product information, customer spending patterns, and historic policy details....

Solution
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Scope & timeline

  • User base scaled from 100 to ~2,400 within a year
  • ~44% adoption in first 3 months of production

Quotes

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The company

Kooperativa pojišťovna logo

Kooperativa pojišťovna

koop.cz

Insurance company providing life, property, vehicle, and liability insurance in Czechia.

IndustryInsurance
LocationPrague, Czech Republic
Employees1K-5K
Founded1991

The implementation partner

BigHub logo

BigHub

bighub.ai
Role in this case study

Partnered with Kooperativa to build AI agents within its Microsoft Azure environment.

IndustryProfessional Services
LocationPrague, Czech Republic
Employees11-50
Founded2016

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

Kooperativa pojišťovna's Knowledge search is part of this use case:

Enterprise Search
165 case studies(-10% YoY)
Proven impact?
LowModerateVery Strong
3.2Moderate
2.8Lowwithin Knowledge Management

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