AI case study

trivagoKnowledge search

EU data rules locked out public AI; every doc and plan written by hand. Now one copilot searches emails, Slack, and docs—within EU borders.

Published

Key results

Annual Time Savings
16.6+ days
Annual Time Savings
8 days

Result highlights

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The story

Context

A global hotel price comparison platform with a fast-moving entrepreneurial culture, operating under strict EU data sovereignty requirements that limited how company information could be processed by external AI services.

Challenge

EU data sovereignty rules blocked employees from freely experimenting with public AI tools, leaving manual effort as the default for documentation,...

Solution
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Scope & timeline

  • 600+ employees actively using trivago Copilot
  • ~90% of eligible workforce on trivago Copilot

Quotes

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The company

Global hotel search and price comparison platform for travelers.

IndustryTravel & Tourism
LocationDüsseldorf, NW, Germany
Employees251-1K
Founded2005

The vendor

Enterprise technology and consulting for cloud computing, AI, and business solutions.

IndustryTechnology
LocationArmonk, New York, United States
Employees100K+
Founded1911

Use case

trivago's Knowledge search is part of this use case:

Workplace AI
181 case studies(+32% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
3.9Moderatewithin Knowledge Management

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