Repetitive admin bottlenecked frontline services. Now, staff use Copilot to take statutory meeting minutes and clear daily workflows.
The largest local authority in England by population serves over 1.6 million residents and employs around 10,000 staff.
Growing resident demands and tight government funding created significant resource constraints for frontline service delivery. Staff frequently...
“Anyone who works at the council is aware that demands for services are growing and Central Government funding is forever tight. We need to change how we work in order to meet the demands that are being made of us – and AI is one of the main solutions.”
Local government authority providing public services for the county of Kent.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Staff lost hours reviewing dense curricula and 1,500 feedback forms. Now, they use AI to rapidly extract trends and compare documents.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Staff lost hours reviewing dense curricula and 1,500 feedback forms. Now, they use AI to rapidly extract trends and compare documents.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Silos forced a 71-day wait for data. By unifying sources, 4,000 staff now access insights in hours and build models 50% faster.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Repetitive admin bottlenecked frontline services. Now, staff use Copilot to take statutory meeting minutes and clear daily workflows.
The largest local authority in England by population serves over 1.6 million residents and employs around 10,000 staff.
Growing resident demands and tight government funding created significant resource constraints for frontline service delivery. Staff frequently...
“Anyone who works at the council is aware that demands for services are growing and Central Government funding is forever tight. We need to change how we work in order to meet the demands that are being made of us – and AI is one of the main solutions.”
Local government authority providing public services for the county of Kent.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Staff lost hours reviewing dense curricula and 1,500 feedback forms. Now, they use AI to rapidly extract trends and compare documents.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Staff lost hours reviewing dense curricula and 1,500 feedback forms. Now, they use AI to rapidly extract trends and compare documents.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Auditors spent 10 months reviewing boxes of invoices. AI now reconciles the data in hours, freeing staff to investigate anomalies.
Silos forced a 71-day wait for data. By unifying sources, 4,000 staff now access insights in hours and build models 50% faster.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.