Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
A UK local government organization with a 5,000-person workforce transitioning to a digitally-led operating model to serve a diverse constituency.
The organization struggled with traditionally siloed departments and high-volume administrative tasks, such as drafting supervision notes and...
“This project has been a fantastic example of how we can work holistically across the organisation, rather than the traditional siloed way of working by service area or department.”
Local government authority for public services across Oxfordshire.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Oxfordshire County Council's Workforce productivity is part of this use case:
Related implementations across industries and use cases
Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Routine info searches and content creation pulled staff away from residents. ~100 employees now use Copilot as a daily assistant.
Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
Typing barriers and manual admin slowed disabled staff. Now, AI handles drafting and notes, freeing teams for direct community engagement.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Energy market research that took weeks now closes same-day. Staff freed from chasing information to make the calls that matter.
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
A UK local government organization with a 5,000-person workforce transitioning to a digitally-led operating model to serve a diverse constituency.
The organization struggled with traditionally siloed departments and high-volume administrative tasks, such as drafting supervision notes and...
“This project has been a fantastic example of how we can work holistically across the organisation, rather than the traditional siloed way of working by service area or department.”
Local government authority for public services across Oxfordshire.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Oxfordshire County Council's Workforce productivity is part of this use case:
Related implementations across industries and use cases
Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Routine info searches and content creation pulled staff away from residents. ~100 employees now use Copilot as a daily assistant.
Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
Typing barriers and manual admin slowed disabled staff. Now, AI handles drafting and notes, freeing teams for direct community engagement.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
600+ daily calls, 30-min waits, 70% abandoned. CORA now resolves half autonomously—staff handle what only humans can.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Energy market research that took weeks now closes same-day. Staff freed from chasing information to make the calls that matter.