Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
The municipal authority for Denmark's third-largest city, delivering public services to 213,000 residents through a workforce of more than 14,000 employees.
Employees spent considerable time finding information scattered across systems and files, and manually coordinating and summarizing meetings and...
“Considerable time was spent finding information across systems, preparing and reusing documents, and coordinating and summarising meetings and cases. The processes were largely manual, and knowledge was often scattered in emails and files. There was a clear potential for working more coherently, efficiently, and with higher quality.”
Municipal government administration for the city of Odense, Denmark.
Helped Odense Kommune develop a business case, governance, and adoption plan for Copilot.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Odense Kommune's Workplace productivity is part of this use case:
Related implementations across industries and use cases
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Manually organizing 300-page legal files bottlenecked advisers. Now, AI agents summarize massive document sets for final human review.
Routine info searches and content creation pulled staff away from residents. ~100 employees now use Copilot as a daily assistant.
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Routine drafting and reports ate hours each week; many feared AI. Structured training with champions turned fear into genuine advocacy.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Energy market research that took weeks now closes same-day. Staff freed from chasing information to make the calls that matter.
Staff were already using AI—public, unsanctioned, uncontrolled. Copilot replaced the shadow and recovered hours lost to manual coordination.
The municipal authority for Denmark's third-largest city, delivering public services to 213,000 residents through a workforce of more than 14,000 employees.
Employees spent considerable time finding information scattered across systems and files, and manually coordinating and summarizing meetings and...
“Considerable time was spent finding information across systems, preparing and reusing documents, and coordinating and summarising meetings and cases. The processes were largely manual, and knowledge was often scattered in emails and files. There was a clear potential for working more coherently, efficiently, and with higher quality.”
Municipal government administration for the city of Odense, Denmark.
Helped Odense Kommune develop a business case, governance, and adoption plan for Copilot.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Odense Kommune's Workplace productivity is part of this use case:
Related implementations across industries and use cases
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Manually organizing 300-page legal files bottlenecked advisers. Now, AI agents summarize massive document sets for final human review.
Routine info searches and content creation pulled staff away from residents. ~100 employees now use Copilot as a daily assistant.
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Routine drafting and reports ate hours each week; many feared AI. Structured training with champions turned fear into genuine advocacy.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
Scaling AI access across a 100,000-employee workforce risked system overloads. An auto-scaling platform launched with zero downtime.
Energy market research that took weeks now closes same-day. Staff freed from chasing information to make the calls that matter.