Admin tasks bogged down 364k consultants. Copilot now drives 40M+ actions, reclaiming $150M in time for client advisory.
A professional services network with 364,000 employees across 136 countries, managing a data estate of 15 petabytes and over 500,000 mailboxes.
Organizational complexity and data silos made it difficult for employees to collaborate efficiently or access collective knowledge. Consultants spent...
“We’re evolving into an AI first organization—embedding Microsoft 365 with Copilot so our people can spend more time advising clients and less time on administrative work.”
Global professional services network for audit, tax, and consulting.
Enterprise software, cloud infrastructure, and consumer electronics platform.
PwC's Employee productivity is part of this use case:
Related implementations across industries and use cases
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Basic AI chat couldn't resolve complex workflow bottlenecks. Now, non-technical staff build tens of thousands of custom micro-agents.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Teams manually transcribed complex 300-page tax forms. Now, a specialist annotates one page and AI trains custom extraction models.
Isolated pilots couldn't overcome lawyer autonomy. A mandatory global rollout systematically redesigned core legal workflows with AI.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Admin tasks bogged down 364k consultants. Copilot now drives 40M+ actions, reclaiming $150M in time for client advisory.
A professional services network with 364,000 employees across 136 countries, managing a data estate of 15 petabytes and over 500,000 mailboxes.
Organizational complexity and data silos made it difficult for employees to collaborate efficiently or access collective knowledge. Consultants spent...
“We’re evolving into an AI first organization—embedding Microsoft 365 with Copilot so our people can spend more time advising clients and less time on administrative work.”
Global professional services network for audit, tax, and consulting.
Enterprise software, cloud infrastructure, and consumer electronics platform.
PwC's Employee productivity is part of this use case:
Related implementations across industries and use cases
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Basic AI chat couldn't resolve complex workflow bottlenecks. Now, non-technical staff build tens of thousands of custom micro-agents.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Teams manually transcribed complex 300-page tax forms. Now, a specialist annotates one page and AI trains custom extraction models.
Isolated pilots couldn't overcome lawyer autonomy. A mandatory global rollout systematically redesigned core legal workflows with AI.
Disparate tools slowed 320,000 employees. Unifying on Teams and Copilot connected the workforce and embedded AI into daily habits.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.