AI case study

PwCEmployee productivity

Admin tasks bogged down 364k consultants. Copilot now drives 40M+ actions, reclaiming $150M in time for client advisory.

Published

Key results

Value of Time Saved
$150M

Result highlights

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The story

Context

A professional services network with 364,000 employees across 136 countries, managing a data estate of 15 petabytes and over 500,000 mailboxes.

Challenge

Organizational complexity and data silos made it difficult for employees to collaborate efficiently or access collective knowledge. Consultants spent...

Solution
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Scope & timeline

  • 40.8M Copilot actions recorded in 6 months
  • 200,000+ Copilot licenses enabled globally

Quotes

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The company

Global professional services network for audit, tax, and consulting.

IndustryProfessional Services
LocationLondon, ENG, UK
Employees100K+
Founded1998

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

PwC's Employee productivity is part of this use case:

Workplace AI
258 case studies(+237% YoY)
Proven impact?
Average
3.1Typical
3.1Typicalwithin Professional Services
3.1Typicalwithin Knowledge Management

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