Admin tasks bogged down 364k consultants. Copilot now drives 40M+ actions, reclaiming $150M in time for client advisory.
A professional services network with 364,000 employees across 136 countries, managing a data estate of 15 petabytes and over 500,000 mailboxes.
Organizational complexity and data silos made it difficult for employees to collaborate efficiently or access collective knowledge. Consultants spent...
“We’re evolving into an AI first organization—embedding Microsoft 365 with Copilot so our people can spend more time advising clients and less time on administrative work.”
PwC's Employee productivity is part of this use case:
Global professional services network for audit, tax, and consulting.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Basic AI chat couldn't resolve complex workflow bottlenecks. Now, non-technical staff build tens of thousands of custom micro-agents.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Manual research took days. Consultants now generate cited summaries in minutes, validating findings instantly during client meetings.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.
Admin tasks bogged down 364k consultants. Copilot now drives 40M+ actions, reclaiming $150M in time for client advisory.
A professional services network with 364,000 employees across 136 countries, managing a data estate of 15 petabytes and over 500,000 mailboxes.
Organizational complexity and data silos made it difficult for employees to collaborate efficiently or access collective knowledge. Consultants spent...
“We’re evolving into an AI first organization—embedding Microsoft 365 with Copilot so our people can spend more time advising clients and less time on administrative work.”
PwC's Employee productivity is part of this use case:
Global professional services network for audit, tax, and consulting.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Manual coordination across systems bottlenecked teams. Now, employees build custom AI agents to automate tasks like purchase analysis.
Basic AI chat couldn't resolve complex workflow bottlenecks. Now, non-technical staff build tens of thousands of custom micro-agents.
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Manual research took days. Consultants now generate cited summaries in minutes, validating findings instantly during client meetings.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.