Manual scheduling delayed exams by 2 weeks. Automated AI outreach now fills slots, cutting radiology wait times to just 24 hours.
A top-ranked Florida hospital system expanding capacity by 33% while managing complex inpatient and outpatient services.
Fragmented systems forced patients to navigate different portals for records and billing, resulting in a call abandonment rate over 9%. Manual...
“Our patients are absolutely front and center for us. To enhance their experience while optimizing our resources, we needed to create a more unified and efficient system that could scale with our organization’s vision.”
Regional medical center and hospital system serving South Florida.
Worked with JMC to implement Epic on AWS and identified the opportunity to reinvent its call center.
Manual segmentation took 20 minutes, delaying care. AI now analyzes hemorrhages in seconds, aiding decisions across 23 regional sites.
Manual documentation bogged down 2.5M repairs. GenAI now summarizes history, helping new techs apply decades of expert knowledge instantly.
Manual sampling missed millions of guest signals. AI now analyzes every interaction and automates 25% of staff requests.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.