Staff manually booked every visit, causing dropped calls. Now, a 24/7 AI assistant handles self-service scheduling, freeing up agents.
A US diagnostic medical imaging provider managing continuous volumes of inbound patient inquiries and appointment requests.
Patients frequently experienced dropped calls and busy signals when attempting to contact the clinic. The organization lacked self-service options...
“When you implement a contact center software like Genesys Cloud, it elevates you and is a catalyst to other innovation. It’s allowing us to continue to level up.”
Outpatient medical imaging and diagnostic radiology centers.
AI-powered customer experience orchestration platform for contact centers.
Related implementations across industries and use cases
Medical jargon slowed 250 agents handling 180k monthly calls. Now, an AI copilot feeds staff real-time knowledge to guide scheduling.
Sequential phone calls lacked privacy, driving no-shows. Now, AI SMS agents handle discreet scheduling while staff manage multiple texts.
Four-minute scheduling calls consumed hours of medical assistant time. Now, voice AI paced for seniors handles reminders and bookings.
Medical jargon slowed 250 agents handling 180k monthly calls. Now, an AI copilot feeds staff real-time knowledge to guide scheduling.
Sequential phone calls lacked privacy, driving no-shows. Now, AI SMS agents handle discreet scheduling while staff manage multiple texts.
Clinicians spent evenings buried in manual notes. AI now generates charts from audio, scaling from primary care to oncology.
Clinicians struggled to stitch together charts. Claude now delivers instant, cited summaries, cutting latency by 61%.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.