AI case study

Pine Park HealthAppointment scheduling

Four-minute scheduling calls consumed hours of medical assistant time. Now, voice AI paced for seniors handles reminders and bookings.

Published|3 months ago

Key results

Time Recovered
2.1 FTEs
Booking Success Rate
55.7%
NPS Increase
38%

Result highlights

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The story

Context

A fast-growing primary care practice serving seniors across nearly 200 assisted and independent living communities in the western United States.

Challenge

A single scheduling call required four minutes for verification and documentation, consuming hours of medical assistant time daily across thousands...

Solution
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Quotes

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The company

Pine Park Health logo

Pine Park Health

pineparkhealth.com

Primary care provider for residents in senior living communities.

IndustryHealthcare Providers
LocationOakland, CA, USA
Employees51-250
Founded2019

The vendor

Retell AI logo

Retell AI

retellai.com

Platform for building and deploying conversational AI voice agents for phone calls.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees11-50
Founded2023

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