Call surges kept 50+ staff tethered to phones. Now, an AI assistant handles routine intake, freeing the team for complex clinical support.
A multi-location dermatology practice relying on over 50 staff members to manage patient access and clinical operations across Texas.
Growing patient demand caused severe weekly call surges that resulted in a significant but untracked number of missed patient connections. The...
“With us, it's really kind of a crapshoot as to what was coming in. Having to keep forty to fifty people semi-attached to a telephone is never ideal for us, especially when you want to remain dynamic and be able to sort of serve patient needs.”
Medical dermatology, plastic surgery, and clinical research practice.
AI automation platform for housing and healthcare communication workflows.
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