AI case study

inGenious.aiCustomer support chatbot

Legacy bots failed on complex syntax. Amazon Nova rewrites inputs, cutting unknown responses by 87% and lifting NPS 14 points for NAB.

Published|7 months ago

Key results

Ticket Volume Reduction
33%
Additional Correct Answers
10k+
Unhandled Response Drop
87%

Result highlights

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The story

Context

An enterprise platform enabling organizations in regulated sectors like financial services to build and manage AI chatbots without in-house expertise.

Challenge

Traditional natural language processing models struggled to interpret lengthy or complex queries, resulting in frustrating user experiences. The...

Solution
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Scope & timeline

  • Production chatbot feature built in 8 weeks

Quotes

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The company

inGenious.ai logo

inGenious.ai

ingenious.ai

AI platform for enterprise conversational chatbots and automated customer service.

IndustryFinancial Services
LocationMelbourne, VIC, Australia
Employees11-50
Founded2017

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

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