AI case study

Gradient LabsCustomer support

Automation hit a wall at 50%. Now, AI navigates compliance SOPs—even fraud checks—to resolve 90% of cases end-to-end.

Published|8 months ago

Key results

Customer Satisfaction
up to 98%
Resolution Rate
80-90%

Result highlights

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The story

Context

A fintech automation platform founded by former Monzo executives, targeting the highly regulated financial services sector.

Challenge

Industry automation rates stalled at 40-50% because existing tools could only handle simple queries that saved minimal operational time. Complex...

Solution
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Quotes

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The company

Gradient Labs logo

Gradient Labs

gradient-labs.ai

AI customer operations agent for the financial services industry.

IndustryFinancial Services
LocationLondon, ENG, UK
Employees11-50
Founded2023

The vendor

Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.

IndustrySoftware & Platforms
Location2 Pennsylvania Plaza, 10121, York, New York, United States
Employees1K-5K
Founded2021

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