Staff navigated 1,000+ disconnected interfaces. A customized 'HR Zone' now unifies access while AI automates routine workflows.
A multinational technology leader manages a global workforce of 300,000 employees across 175 countries, maintaining over 11 years of historical payroll data.
The organization relied on a fragmented legacy landscape with over 1,000 interfaces, forcing employees to navigate multiple disconnected systems for...
“We engineered one of the most complex HR transformations in IBM’s history—migrating 11+ years of payroll data, deploying 141 automations, and delivering 100% system uptime. What makes this powerful isn’t just the scale, but how it frees HR to focus on people and strategy. With AI and automation at the core, we’ve built a foundation that will keep evolving with IBM’s workforce well into the future.”
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Implemented SAP SuccessFactors solutions and architecture tailored to IBM's operational needs.
Global complexity forced heavy reliance on outside counsel. Teams now run jurisdictional comparisons in-house, cutting external spend.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Spreadsheets slowed staffing to eight weeks. AI agents now screen talent and automate contracts, cutting cycle times by 50%.