AI case study

Humano SegurosPolicy issuance

Applications arrived typed, scanned, or handwritten—each manually reviewed, taking 8 days. AI now reads and issues policies automatically.

Published

Key results

Avg Processing Time
< 3 mins
vs 8 business days
Requests Processed
30k+
Full Automation Rate
>50%

Result highlights

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The story

Context

The #1 health insurer in the Dominican Republic and #3 in the overall insurance market, distributing health, life, auto, and property policies through a network of hundreds of insurance intermediaries.

Challenge

Health policy applications required 8 business days to process, as staff manually handled a mix of structured, unstructured, and handwritten...

Solution
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Scope & timeline

  • 435+ insurance intermediaries actively using AI platform

Quotes

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Also reported by

hoy.com.do
gadgetdominicana.com
elpregonerord.com

The company

Humano Seguros logo

Humano Seguros

humano.com.do

Dominican insurance group offering health, life, auto, and property coverage.

IndustryInsurance
LocationSanto Domingo, Dominican Republic
Employees1K-5K
Founded2001

The implementation partner

Insbuilt logo

Insbuilt

insbuilt.com
Role in this case study

Co-developed the AI policy emission platform with Humano Seguros' internal developers

IndustryTechnology
LocationSanto Domingo, Dominican Republic
Employees11-50
Founded2020

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com
ROLE IN THIS CASE STUDY

Provided the cloud infrastructure and generative AI capabilities on which Humano Seguros built its automated policy emission platform

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Humano Seguros's Policy issuance is part of this use case:

Data Extraction
108 case studies(+25% YoY)
Proven impact?
LowModerateVery Strong
4.7Moderate
8.0Very strongwithin Insurance
4.8Moderatewithin Operations

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