Rigid workflows trapped agents in routine tasks. Claude now resolves voice inquiries and surfaces real-time knowledge for live staff.
A customer experience solutions provider with over 35 years of expertise managing contact center operations and digital interactions.
Global service shortages and high volumes of repetitive requests strained the ability to maintain service quality. Rigid, predefined workflows failed...
“Think of it as an individual persona that you can send information or requests to, and it does it on your behalf.”
Contact center outsourcing and AI-driven customer experience solutions.
Anthropic is a technology company specializing in artificial intelligence and machine learning solutions.
Developed a Custom Language Model framework for Humach's mAI Pilot platform using Claude.
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300,000 applications bottlenecked hiring. AI now ranks talent and a Teams bot handles admin, cutting time-to-hire by 43%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Lab supply orders were handwritten in notebooks. Digital ordering now takes seconds, saving 30,000 hours for research annually.
Experts spent 15 minutes pulling data from scattered systems. Natural language prompts now generate detailed reports instantly.