Support was limited to 12-hour weekday windows. An AI agent now handles chat 24/7, matching the team's high empathy scores.
An education platform partnering with the nation's largest employers to provide career mobility programs for working adults balancing full-time jobs and caregiving responsibilities.
Support specialists maintained an exceptional 4.8/5 CSAT score, but coverage was limited to 12-hour weekday windows. Expanding availability for...
“I'm not willing to have an AI agent that can't perform at the level that our people can.”
Workforce development platform providing education benefits and skilling for enterprises.
AI agent platform for autonomous enterprise customer service.
Guild's Customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Manual spot-checks missed duplicates. AI now audits 100% of spend, catching $20k in errors and reclaiming 160 hours for analysis.
Siloed spreadsheets held back research for years. AI now scans 100M+ data points to guide wound care, cutting analysis cycles to weeks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Support was limited to 12-hour weekday windows. An AI agent now handles chat 24/7, matching the team's high empathy scores.
An education platform partnering with the nation's largest employers to provide career mobility programs for working adults balancing full-time jobs and caregiving responsibilities.
Support specialists maintained an exceptional 4.8/5 CSAT score, but coverage was limited to 12-hour weekday windows. Expanding availability for...
“I'm not willing to have an AI agent that can't perform at the level that our people can.”
Workforce development platform providing education benefits and skilling for enterprises.
AI agent platform for autonomous enterprise customer service.
Guild's Customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Manual spot-checks missed duplicates. AI now audits 100% of spend, catching $20k in errors and reclaiming 160 hours for analysis.
Siloed spreadsheets held back research for years. AI now scans 100M+ data points to guide wound care, cutting analysis cycles to weeks.
Basic troubleshooting consumed agents' time. Now, an AI fluent in local dialects independently resolves 73% of these cases.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.