Support was limited to 12-hour weekday windows. An AI agent now handles chat 24/7, matching the team's high empathy scores.
An education platform partnering with the nation's largest employers to provide career mobility programs for working adults balancing full-time jobs and caregiving responsibilities.
Support specialists maintained an exceptional 4.8/5 CSAT score, but coverage was limited to 12-hour weekday windows. Expanding availability for...
“I'm not willing to have an AI agent that can't perform at the level that our people can.”
Guild's Customer support is part of this use case:
Workforce development platform providing education benefits and skilling for enterprises.
AI agent platform for autonomous enterprise customer service.
Related implementations across industries and use cases
Rigid logic failed to clarify service nuances. An AI agent now explains complex topics like TSA PreCheck in the brand’s voice.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Rigid logic failed to clarify service nuances. An AI agent now explains complex topics like TSA PreCheck in the brand’s voice.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
New competency reviews tripled evaluation questions. Now, employees use AI to synthesize past 1:1 notes and draft high-quality feedback.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Support was limited to 12-hour weekday windows. An AI agent now handles chat 24/7, matching the team's high empathy scores.
An education platform partnering with the nation's largest employers to provide career mobility programs for working adults balancing full-time jobs and caregiving responsibilities.
Support specialists maintained an exceptional 4.8/5 CSAT score, but coverage was limited to 12-hour weekday windows. Expanding availability for...
“I'm not willing to have an AI agent that can't perform at the level that our people can.”
Guild's Customer support is part of this use case:
Workforce development platform providing education benefits and skilling for enterprises.
AI agent platform for autonomous enterprise customer service.
Related implementations across industries and use cases
Rigid logic failed to clarify service nuances. An AI agent now explains complex topics like TSA PreCheck in the brand’s voice.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Rigid logic failed to clarify service nuances. An AI agent now explains complex topics like TSA PreCheck in the brand’s voice.
Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
New competency reviews tripled evaluation questions. Now, employees use AI to synthesize past 1:1 notes and draft high-quality feedback.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.