Students navigated 28 portals and 70,000 sites. A single AI hub now instantly surfaces answers, lifting self-service rates 87%.
An Australian university ranked in the top 2% globally serves 45,000 students and manages 500,000 annual support tickets.
Students and staff struggled to navigate a fragmented ecosystem of 28 separate portals, 9,000 web pages, and 70,000 SharePoint sites. This complexity...
“We needed a robust, scalable, and secure platform to enhance service delivery across all functions. ServiceNow was the standout choice because of its AI-powered platform and one data model. We could see great potential in elevating service excellence and customer satisfaction.”
Public research university with campuses across South East Queensland.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Implemented ServiceNow and partnered with Griffith to ensure correct design decisions for its platform.
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