AI case study

Queensland University of TechnologyStudent inquiry management

Manual data entry bottlenecked advisors. AI now unifies insights, cutting response times by 69% and boosting proactive engagement by 84%.

Published|1 year ago

Key results

Response Time Reduction
69%
Additional Outreaches
8,000
vs 2023 levels
Engagement Boost
84%

Result highlights

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The story

Context

A top 200 global university operating in a competitive higher education sector where prospective students often feel overwhelmed by complex study choices.

Challenge

Learners faced disjointed experiences, such as having to repeatedly enter data across multiple systems during registration. High administrative...

Solution
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Quotes

The company

Queensland University of Technology logo

Queensland University of Technology

qut.edu.au

Public research university offering undergraduate, postgraduate, and online degrees.

IndustryEducation & Training
LocationBrisbane, QLD, Australia
Employees5K-10K
Founded1989

The implementation partner

Accenture logo

Accenture

accenture.com
IndustryProfessional Services
LocationDublin, Ireland
Employees100K+
Founded1989

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