Email support dragged for hours during live games. An AI agent now absorbs the spikes, resolving 80% of queries in minutes.
A free, ad-supported streaming platform serving millions of global viewers with a vast library of international stories and live sports content.
Support relied on a traditional email-based system where response times often stretched into hours. Extreme traffic spikes during evenings and major...
“I've always viewed customer support not just as an operational expenditure, but as a growth engine. How do you move beyond transactional interactions to provide value to both the audience and the business?”
Ad-supported video-on-demand streaming service for movies and TV shows.
AI agent platform for autonomous enterprise customer service.
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