Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
A leading accreditation body manages certifications like PRINCE2® and ITIL® for 82% of Fortune 500 companies and 800 government organizations worldwide.
The previous customer support system relied on a logic-tree architecture that forced users to answer multiple rigid questions before receiving...
“For over a decade, Microsoft has supported our global success. We trust the scalability and agility of Microsoft solutions, which drive our in-house development capabilities and enable us to build applications for the entire certification journey.”
Global certification body for IT, business, and language proficiency assessments.
Enterprise software, cloud infrastructure, and consumer electronics platform.
PeopleCert's Customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Strict privacy rules bottlenecked AI rollouts. Now, a hybrid self-service platform dynamically routes tasks by data sensitivity.
Deal data scattered across systems kept sellers from districts. AI unified it—leadership moved from retrospective reports to live intel.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
A leading accreditation body manages certifications like PRINCE2® and ITIL® for 82% of Fortune 500 companies and 800 government organizations worldwide.
The previous customer support system relied on a logic-tree architecture that forced users to answer multiple rigid questions before receiving...
“For over a decade, Microsoft has supported our global success. We trust the scalability and agility of Microsoft solutions, which drive our in-house development capabilities and enable us to build applications for the entire certification journey.”
Global certification body for IT, business, and language proficiency assessments.
Enterprise software, cloud infrastructure, and consumer electronics platform.
PeopleCert's Customer support is part of this use case:
Related implementations across industries and use cases
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
Agents juggling 8+ tools struggled to keep pace. Now, AI handles 35% of chats, letting the team resolve complex issues 58% faster.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Strict privacy rules bottlenecked AI rollouts. Now, a hybrid self-service platform dynamically routes tasks by data sensitivity.
Deal data scattered across systems kept sellers from districts. AI unified it—leadership moved from retrospective reports to live intel.
Data siloed across five products, no shared identity. A unified ID and AI trained on slang now complete cancellations inside the chat.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.