Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
A leading accreditation body manages certifications like PRINCE2® and ITIL® for 82% of Fortune 500 companies and 800 government organizations worldwide.
The previous customer support system relied on a logic-tree architecture that forced users to answer multiple rigid questions before receiving...
“For over a decade, Microsoft has supported our global success. We trust the scalability and agility of Microsoft solutions, which drive our in-house development capabilities and enable us to build applications for the entire certification journey.”
Global certification body for IT, business, and language proficiency assessments.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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