Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
A leading accreditation body manages certifications like PRINCE2® and ITIL® for 82% of Fortune 500 companies and 800 government organizations worldwide.
The previous customer support system relied on a logic-tree architecture that forced users to answer multiple rigid questions before receiving...
“For over a decade, Microsoft has supported our global success. We trust the scalability and agility of Microsoft solutions, which drive our in-house development capabilities and enable us to build applications for the entire certification journey.”
PeopleCert's Customer support is part of this use case:
Global certification body for IT, business, and language proficiency assessments.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
6,000 annual infrastructure tickets delayed modernization. Now, an AI bot resolves 74% of requests while Copilot accelerates coding.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
New competency reviews tripled evaluation questions. Now, employees use AI to synthesize past 1:1 notes and draft high-quality feedback.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
A leading accreditation body manages certifications like PRINCE2® and ITIL® for 82% of Fortune 500 companies and 800 government organizations worldwide.
The previous customer support system relied on a logic-tree architecture that forced users to answer multiple rigid questions before receiving...
“For over a decade, Microsoft has supported our global success. We trust the scalability and agility of Microsoft solutions, which drive our in-house development capabilities and enable us to build applications for the entire certification journey.”
PeopleCert's Customer support is part of this use case:
Global certification body for IT, business, and language proficiency assessments.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Refunds meant manual checks across systems. Now, AI agents verify eligibility and execute transactions instantly.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
6,000 annual infrastructure tickets delayed modernization. Now, an AI bot resolves 74% of requests while Copilot accelerates coding.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Staff waited 24 hours for answers scattered across wikis. An AI agent now resolves queries in under 30 seconds.
New competency reviews tripled evaluation questions. Now, employees use AI to synthesize past 1:1 notes and draft high-quality feedback.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.