Tutore
Student support
Staff were buried in repetitive FAQs. Now, an AI handles admin and quizzes students, freeing agents for complex support.
- 95% query match rate via AI knowledge base
- 40,000+ conversations handled in 9 months
24/7 tutoring wasn't scalable manually. Now, verified AI handles student Q&A and admin tasks, freeing faculty to focus on teaching.
Italy's largest university and education group sought to reinforce its market leadership by integrating generative AI into its academic and operational models.
Providing 24/7 personalized tutoring was not scalable with human staff alone, leaving gaps in student support outside distinct hours. Simultaneously,...
“Students receive real-time study support and in-depth insights, integrating professors’ teaching with a unique level of interactivity.”
Digital higher education and professional training group in Italy.
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