Staff were buried in repetitive FAQs. Now, an AI handles admin and quizzes students, freeing agents for complex support.
A Polish education provider serving over 335,000 students and 2,000 teachers through multiple brands, including the country's largest language school.
Rapid growth created an unsustainable volume of repetitive inquiries about registration and pricing, overwhelming support staff and making 24/7...
“We could see that removing the workload generated by easily answered queries would release valuable, highly skilled support staff to help customers with more tricky challenges. In addition, we wanted our students to have an intelligent learning assistant that would enhance the learning experience.”
Tutoring platform for students and adults offering online and offline courses.
Enterprise technology and consulting for cloud computing, AI, and business solutions.
Developed the Tutorek virtual assistant for Tutore based on its Actionbot platform.
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