Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
A publicly funded Australian university operating six campuses, where 70% of students study online, most work part-time, and over half are first-generation attendees.
Because most students balance jobs with online coursework, they required support outside of traditional business hours. The institution needed to...
“We want to keep the support experience as accessible as possible and remove all the friction from our students’ journeys. We act with empathy so students from all backgrounds can feel supported and confident throughout their studies.”
Multi-campus public university in Australia offering diverse degree programs.
AI-powered customer experience orchestration platform for contact centers.
Related implementations across industries and use cases
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
Student insights were trapped in unreviewed audio. AI securely evaluates every call to power instant feedback and proactive coaching.
Manual ethics checks held back research. Now, students and staff co-build AI agents to automate documentation and approvals.
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
Support was limited to 12-hour weekday windows. An AI agent now handles chat 24/7, matching the team's high empathy scores.
Filming and editing took months. Teams now bypass the camera, using AI avatars to generate and localize content in hours.
Manual data cleaning and report drafting bottlenecked workflows. Now, faculty and staff use Copilot to synthesize research and speed admin.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Working students lacked after-hours support. Now, AI agents resolve routine 24/7 queries, freeing staff to proactively guide enrollments.
A publicly funded Australian university operating six campuses, where 70% of students study online, most work part-time, and over half are first-generation attendees.
Because most students balance jobs with online coursework, they required support outside of traditional business hours. The institution needed to...
“We want to keep the support experience as accessible as possible and remove all the friction from our students’ journeys. We act with empathy so students from all backgrounds can feel supported and confident throughout their studies.”
Multi-campus public university in Australia offering diverse degree programs.
AI-powered customer experience orchestration platform for contact centers.
Related implementations across industries and use cases
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
Student insights were trapped in unreviewed audio. AI securely evaluates every call to power instant feedback and proactive coaching.
Manual ethics checks held back research. Now, students and staff co-build AI agents to automate documentation and approvals.
Staff lost 570 hours/year moving data between systems. AI agents now parse handbooks to answer student inquiries 24/7.
Support was limited to 12-hour weekday windows. An AI agent now handles chat 24/7, matching the team's high empathy scores.
Filming and editing took months. Teams now bypass the camera, using AI avatars to generate and localize content in hours.
Manual data cleaning and report drafting bottlenecked workflows. Now, faculty and staff use Copilot to synthesize research and speed admin.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.