AI case study

CLEARCustomer support

Rigid logic failed to clarify service nuances. An AI agent now explains complex topics like TSA PreCheck in the brand’s voice.

Published|1 year ago

Key results

Customer Satisfaction
4.7/5

Result highlights

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The story

Context

A secure identity platform provides biometric authentication and expedited entry for millions of members across airports, healthcare facilities, and retail locations.

Challenge

A rigid, rule-based support system could not adapt tone or handle complex inquiries, often failing to clarify nuanced differences between...

Solution
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Quotes

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The company

Biometric identity platform for expedited airport security and venue access.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees1K-5K
Founded2010

The vendor

Sierra logo

Sierra

sierra.ai

AI agent platform for autonomous enterprise customer service.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2023

Use case

CLEAR's Customer support is part of this use case:

Support Chatbot
221 case studies(+48% YoY)
Proven impact?
LowModerateVery Strong
5.1Strong
4.0Moderatewithin Software & Platforms
4.8Moderatewithin Customer Service

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