AI case study

FetchMedical records summary

Agents sifted through 100+ pages of handwritten vet notes. Now, AI chronologically summarizes these records for agents to validate.

Published

Key results

Coding Accuracy
>95%

Result highlights

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The story

Context

An Australian pet insurance provider operating in a market where 85 percent of pet owners lack coverage and advanced veterinary treatments routinely exceed $10,000.

Challenge

To offer customers coverage certainty from day one, specialized agents spent up to three hours sifting through more than 100 pages of unstructured,...

Solution
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Quotes

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The company

Pet insurance provider featuring direct-to-vet payments and high coverage limits.

IndustryInsurance
LocationSydney, NSW, Australia
Employees11-50
Founded2022

The vendor

Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.

IndustryTechnology
LocationMountain View, CA, USA
Employees100K+
Founded1998

Use case

Fetch's Medical records summary is part of this use case:

Document Drafting
84 case studies(+27% YoY)
Proven impact?
LowModerateVery Strong
4.6Moderate
4.0Moderatewithin Operations

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