In-store personalization and weekly ad creation were highly manual. Now, AI smart carts guide shoppers, and staff use agents to draft ads.
A retail cooperative operating over 570 touchpoints and serving more than one million daily customers across supermarkets, food courts, and convenience stores in Singapore.
Rapidly evolving consumer preferences required a highly personalized shopping experience across physical and digital storefronts. Additionally,...
“We want to show the consumer what a great shopping experience is like when we put technology, vision, and belief together.”
Multi-format retailer and food services provider in Singapore.
Cloud computing services, AI infrastructure, and data analytics platforms for enterprises.
Related implementations across industries and use cases
Personal shoppers spent 32 minutes hunting through 50k items. AI now locates stock in under two minutes.
Keyword search missed nuance. AI now decodes intent—like "wet" meaning waterproof—to curate items like an in-store expert.
Processing took hours and missed 92% of products. AI now predicts next purchases in under a minute, lifting sales and profit 5%.
Personal shoppers spent 32 minutes hunting through 50k items. AI now locates stock in under two minutes.
Language barriers hid 2M products from global buyers. AI now rewrites queries to find exact matches across borders.
Associates manually routed complex tickets and managed 47K product tags. Now, AI agents triage requests and classify attributes.
Store managers lost applicants to a 10-day hiring cycle. Now, an AI agent screens and schedules via text, saving thousands of hours.
Analysts spent days manually merging data. GenAI now generates localized campaign summaries for 20 audiences across six countries.
Human focus groups took two months to organize. Now, marketers use debating AI personas to rapidly uncover deep buyer psychology.