Lawsuit surges overwhelmed call centers. Modular AI agents now resolve nearly 50,000 inquiries, routing complex claims to live staff.
A global technology-enabled services provider with 8,000 associates managing complex class action lawsuits involving tens of thousands of claimants.
Large lawsuits generate massive spikes in call volume that overwhelm the support center, resulting in long wait times for claimants seeking...
“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”
Legal services management and technology for law firms and corporations.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Epiq's Customer support is part of this use case:
Related implementations across industries and use cases
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Engineers sifted through thousands of pages of municipal PDFs. Now, an AI agent instantly surfaces local codes with direct citations.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Manual admin bottlenecked 60,000 frontline hires. Now, an AI text agent screens and schedules, freeing recruiters to engage candidates.
Adoption came easy; deep integration didn't. Lawyers seconded from billable work became legal engineers, then led change firm-wide.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.
Lawsuit surges overwhelmed call centers. Modular AI agents now resolve nearly 50,000 inquiries, routing complex claims to live staff.
A global technology-enabled services provider with 8,000 associates managing complex class action lawsuits involving tens of thousands of claimants.
Large lawsuits generate massive spikes in call volume that overwhelm the support center, resulting in long wait times for claimants seeking...
“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”
Legal services management and technology for law firms and corporations.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Epiq's Customer support is part of this use case:
Related implementations across industries and use cases
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Engineers sifted through thousands of pages of municipal PDFs. Now, an AI agent instantly surfaces local codes with direct citations.
25 agents were overwhelmed by 19k+ monthly compliance queries. Now, AI fields routine questions, freeing human experts for the toughest cases.
Reps manually searched lengthy vehicle manuals. Now, they query an AI agent to instantly retrieve step-by-step instructions for drivers.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Manual admin bottlenecked 60,000 frontline hires. Now, an AI text agent screens and schedules, freeing recruiters to engage candidates.
Adoption came easy; deep integration didn't. Lawyers seconded from billable work became legal engineers, then led change firm-wide.
Agents summarized every call by hand and memorized talk scripts. Voice-to-text and real-time screen pops cut after-call work by 80%.
Rigid "press 1" phone trees bottlenecked global support. Now, localized AI agents guide complex step-by-step blind installations.