Lawsuit surges overwhelmed call centers. Modular AI agents now resolve nearly 50,000 inquiries, routing complex claims to live staff.
A global technology-enabled services provider with 8,000 associates managing complex class action lawsuits involving tens of thousands of claimants.
Large lawsuits generate massive spikes in call volume that overwhelm the support center, resulting in long wait times for claimants seeking...
“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”
Epiq's Customer support is part of this use case:
Legal services management and technology for law firms and corporations.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Lawyers manually reviewed 300-page technical reports. AI now scans the docs to draft affidavits and witness tables instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Lawsuit surges overwhelmed call centers. Modular AI agents now resolve nearly 50,000 inquiries, routing complex claims to live staff.
A global technology-enabled services provider with 8,000 associates managing complex class action lawsuits involving tens of thousands of claimants.
Large lawsuits generate massive spikes in call volume that overwhelm the support center, resulting in long wait times for claimants seeking...
“With Microsoft Copilot Studio, we have developed an AI agent that can handle an amazingly wide range of IT requests from employees.”
Epiq's Customer support is part of this use case:
Legal services management and technology for law firms and corporations.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Fragmented AI pilots slowed support. Now, staff-sourced agents handle 89% of self-service requests and automate 37% of case workflows.
Manually sorting thousands of daily emails bottlenecked support. Now, AI agents triage and route them, freeing staff for complex cases.
Users were forced through rigid logic trees. Now, an AI agent answers instantly, resolving queries without human intervention.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Lawyers manually reviewed 300-page technical reports. AI now scans the docs to draft affidavits and witness tables instantly.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.