Traffic doubled, overwhelming a rigid chatbot. A new AI agent now resolves 70% more inquiries without human handoff.
Belgium's largest solar energy producer and sustainable energy provider, serving over 1.5 million customers across consumer and business markets.
Inbound traffic doubled during the pandemic and spiked again during the energy crisis, creating volumes that human agents could not manage. An...
“We simply did not have enough agents to answer all customer inquiries.”
Renewable energy producer and supplier for residential and commercial customers.
Provided the integration platform for Eneco's live chat and built transactional workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Eneco's Multilingual customer support is part of this use case:
Related implementations across industries and use cases
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Traffic doubled, overwhelming a rigid chatbot. A new AI agent now resolves 70% more inquiries without human handoff.
Belgium's largest solar energy producer and sustainable energy provider, serving over 1.5 million customers across consumer and business markets.
Inbound traffic doubled during the pandemic and spiked again during the energy crisis, creating volumes that human agents could not manage. An...
“We simply did not have enough agents to answer all customer inquiries.”
Renewable energy producer and supplier for residential and commercial customers.
Provided the integration platform for Eneco's live chat and built transactional workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Eneco's Multilingual customer support is part of this use case:
Related implementations across industries and use cases
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Contextless forms and limited chatbots bottlenecked support. Now, AI agents resolve multilingual queries and auto-generate IT tickets.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Managers once manually reviewed up to 84 recordings to find information. Now, AI instantly generates summaries and automated scorecards.
Manually evaluating high call volumes was slow and inaccurate. Now, AI extracts sentiment so sales teams can refine their outreach.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.