Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
The retail arm of Ukraine's largest private energy investor supplies electricity and gas services to 3.5 million individuals and businesses.
Agents spent an average of 4.5 minutes per inquiry manually searching through billing systems and knowledge bases. This slow information retrieval...
“We realized that solutions driven by artificial intelligence (AI) could accelerate response times, automate routine tasks, and assist agents in resolving issues more efficiently.”
Integrated energy group specializing in power generation and renewable energy.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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