Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
The retail arm of Ukraine's largest private energy investor supplies electricity and gas services to 3.5 million individuals and businesses.
Agents spent an average of 4.5 minutes per inquiry manually searching through billing systems and knowledge bases. This slow information retrieval...
“We realized that solutions driven by artificial intelligence (AI) could accelerate response times, automate routine tasks, and assist agents in resolving issues more efficiently.”
Integrated energy group specializing in power generation and renewable energy.
Enterprise software, cloud infrastructure, and consumer electronics platform.
DTEK's Customer support assistant is part of this use case:
Related implementations across industries and use cases
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Engineers waited hours for answers on technical standards. Now, a GenAI assistant scans thousands of docs to respond instantly.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Clause reviews took an hour. AI now finishes them in minutes, saving lawyers 6 hours a week for strategic work.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
The retail arm of Ukraine's largest private energy investor supplies electricity and gas services to 3.5 million individuals and businesses.
Agents spent an average of 4.5 minutes per inquiry manually searching through billing systems and knowledge bases. This slow information retrieval...
“We realized that solutions driven by artificial intelligence (AI) could accelerate response times, automate routine tasks, and assist agents in resolving issues more efficiently.”
Integrated energy group specializing in power generation and renewable energy.
Enterprise software, cloud infrastructure, and consumer electronics platform.
DTEK's Customer support assistant is part of this use case:
Related implementations across industries and use cases
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Engineers waited hours for answers on technical standards. Now, a GenAI assistant scans thousands of docs to respond instantly.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Routine queries tied up 1M annual calls. Now, an AI WhatsApp assistant resolves 50% of chats, routing complex cases to staff.
Clause reviews took an hour. AI now finishes them in minutes, saving lawyers 6 hours a week for strategic work.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.