Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
A European energy infrastructure leader covers the entire value chain from production to sales with $12 billion in annual investments toward carbon neutrality.
Customer inquiries shifted from simple supply questions to complex topics like flexible contracts and EV charging, creating a volume of routine...
“A customer’s needs today are far more advanced than they were just 10 years ago. When autonomous AI exploded, our customers started to expect the same level of capability in the solutions we provide. We had to accelerate our AI journey to make it truly conversational.”
Global energy utility providing renewable power, natural gas, and infrastructure services.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Launched a proof of concept for Agentforce and delivered improvements using an agile approach.
Related implementations across industries and use cases
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
Managers spent weeks merging handwritten forms. AI now reads thousands of multilingual notes to rank risks in minutes.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
A European energy infrastructure leader covers the entire value chain from production to sales with $12 billion in annual investments toward carbon neutrality.
Customer inquiries shifted from simple supply questions to complex topics like flexible contracts and EV charging, creating a volume of routine...
“A customer’s needs today are far more advanced than they were just 10 years ago. When autonomous AI exploded, our customers started to expect the same level of capability in the solutions we provide. We had to accelerate our AI journey to make it truly conversational.”
Global energy utility providing renewable power, natural gas, and infrastructure services.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Launched a proof of concept for Agentforce and delivered improvements using an agile approach.
Related implementations across industries and use cases
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Teams searched 32,000 scattered docs to fix devices. AI now mines that data to resolve 50% of cases autonomously.
Rigid chatbots couldn't process nuanced queries. Now, a compliant AI assistant navigates backend systems to resolve account tasks 24/7.
Agents spent 4.5 mins manually searching billing systems. AI now surfaces live answers instantly, cutting handling time to 3.5 mins.
Service gaps left rural areas behind. AI agents now guide 9M users through 44 tasks on WhatsApp, unifying fragmented support.
Managers spent weeks merging handwritten forms. AI now reads thousands of multilingual notes to rank risks in minutes.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.