Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
A European energy infrastructure leader covers the entire value chain from production to sales with $12 billion in annual investments toward carbon neutrality.
Customer inquiries shifted from simple supply questions to complex topics like flexible contracts and EV charging, creating a volume of routine...
“A customer’s needs today are far more advanced than they were just 10 years ago. When autonomous AI exploded, our customers started to expect the same level of capability in the solutions we provide. We had to accelerate our AI journey to make it truly conversational.”
Global energy utility providing renewable power, natural gas, and infrastructure services.
Launched a proof of concept for Agentforce and delivered improvements using an agile approach.
Managers spent weeks merging handwritten forms. AI now reads thousands of multilingual notes to rank risks in minutes.
Manual exports caused five-hour lags. AI cut fuel stockouts by 20% and audit prep from two weeks to one hour.
Seasonal surges overwhelmed 600 specialists. Now, AI agents autonomously resolve order tracking and FAQs using real-time data.
Manual teams couldn't support millions of shops. AI agents now resolve delivery issues, escalating complex cases to humans.