AI case study

Echo AIVoice data analysis

Millions of calls sat unused. Accurate transcription now feeds LLMs to extract sentiment and intent from every customer conversation.

Published|1 year ago

Key results

Calls Analyzed Annually
18M
Analysis Coverage
100%

Result highlights

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The story

Context

A generative AI-native intelligence platform processes millions of customer interactions annually for clients including Ancestry.com and Centerfield.

Challenge

Customer conversations hold vital business data, but much of this information remained unused due to the difficulty of processing audio at scale. The...

Solution
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Quotes

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The company

Echo AI logo

Echo AI

echoai.com

Conversation intelligence platform for customer interaction and feedback analysis.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2016

The AI provider

AI models for speech-to-text transcription and audio intelligence.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees51-250
Founded2017

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