Manual email ticketing left employees waiting up to 6 days for IT help. Now, AI routes requests for resolution in under 5 hours.
A local government employing 2,500 people to provide critical public works and emergency services to nearly a million residents and 96,000 businesses.
Internal IT support relied on manual email assignments and a legacy ticketing system, causing unattended requests and delayed responses. Furthermore,...
“Typically, the government and public sectors lag behind when it comes to technology. At DuPage, we want to get out in front of AI because it’s going to have a tremendous impact on government.”
County government providing public services, safety, and infrastructure in Illinois.
AI-powered customer service and employee experience software platform.
DuPage County's Employee support is part of this use case:
Related implementations across industries and use cases
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual email ticketing left employees waiting up to 6 days for IT help. Now, AI routes requests for resolution in under 5 hours.
A local government employing 2,500 people to provide critical public works and emergency services to nearly a million residents and 96,000 businesses.
Internal IT support relied on manual email assignments and a legacy ticketing system, causing unattended requests and delayed responses. Furthermore,...
“Typically, the government and public sectors lag behind when it comes to technology. At DuPage, we want to get out in front of AI because it’s going to have a tremendous impact on government.”
County government providing public services, safety, and infrastructure in Illinois.
AI-powered customer service and employee experience software platform.
DuPage County's Employee support is part of this use case:
Related implementations across industries and use cases
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Approvals dragged for days across scattered systems. An AI assistant now unifies IT and HR support to resolve requests in minutes.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
Deciphering 6M lines of 1970s code delayed modernization. Now, AI translates legacy logic into plain English for IT teams to validate.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.