Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
A 14,000-person Canadian consulting and advisory firm that grew rapidly from a small member firm, built on the principle that great client service starts with happy employees.
As headcount scaled, employees routinely contacted IT, finance, HR, and risk colleagues directly with routine questions rather than through any...
“We were blown away by Now Assist. It works even better than advertised.”
Professional services firm providing audit, consulting, tax, and advisory services.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Deloitte's Employee self-service is part of this use case:
Related implementations across industries and use cases
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Isolated pilots couldn't overcome lawyer autonomy. A mandatory global rollout systematically redesigned core legal workflows with AI.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
A 14,000-person Canadian consulting and advisory firm that grew rapidly from a small member firm, built on the principle that great client service starts with happy employees.
As headcount scaled, employees routinely contacted IT, finance, HR, and risk colleagues directly with routine questions rather than through any...
“We were blown away by Now Assist. It works even better than advertised.”
Professional services firm providing audit, consulting, tax, and advisory services.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Deloitte's Employee self-service is part of this use case:
Related implementations across industries and use cases
Agents sifted through notes on 1M annual tickets. AI now drafts resolutions and summaries, saving 160,000 hours of work per year.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
IT experts scrolled logs across 6 systems. GenAI now summarizes context and drafts notes, saving 25 minutes per major incident.
Isolated pilots couldn't overcome lawyer autonomy. A mandatory global rollout systematically redesigned core legal workflows with AI.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.