Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
A business and technology consulting firm with 2,000+ employees, where 80% of staff work onsite at client engagements, making IT or HR downtime a direct cost to billable project delivery.
Support was fragmented across portals, email, and phone, with slow manual processes for routine IT and HR requests. Every unresolved ticket meant...
“Moveworks met our employees where they were—in Teams or Slack—and resolved over 8,000 tickets last year. That’s $1.4M in cost savings and a huge boost to productivity.”
Business and technology consulting firm specializing in digital transformation.
Agentic AI platform for automating enterprise employee support and workflows.
West Monroe's IT support is part of this use case:
Related implementations across industries and use cases
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Isolated pilots couldn't overcome lawyer autonomy. A mandatory global rollout systematically redesigned core legal workflows with AI.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.
Software provisioning took 4 days, draining billable time. AI now automates approvals in chat to grant access instantly.
A business and technology consulting firm with 2,000+ employees, where 80% of staff work onsite at client engagements, making IT or HR downtime a direct cost to billable project delivery.
Support was fragmented across portals, email, and phone, with slow manual processes for routine IT and HR requests. Every unresolved ticket meant...
“Moveworks met our employees where they were—in Teams or Slack—and resolved over 8,000 tickets last year. That’s $1.4M in cost savings and a huge boost to productivity.”
Business and technology consulting firm specializing in digital transformation.
Agentic AI platform for automating enterprise employee support and workflows.
West Monroe's IT support is part of this use case:
Related implementations across industries and use cases
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Staff struggled with 18 disconnected legacy tools. GenAI agents now summarize chats and automate notes, boosting IT productivity 20%.
As staff quadrupled, manual support couldn't keep pace. An AI agent now resolves nearly three in four tickets without human input.
Isolated pilots couldn't overcome lawyer autonomy. A mandatory global rollout systematically redesigned core legal workflows with AI.
Technical debt in large codebases hindered velocity. Now, AI handles execution-heavy updates while engineers retain merge approval.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Manual alert triage overwhelmed analysts. Now, AI resolves 80% of threats autonomously, freeing teams for proactive threat hunting.