Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
A global IT advisory firm and ServiceNow Elite Partner employs over 750 practitioners to deliver 300 deployments across the US, UK, Southeast Asia, India, and the Middle East.
New consultants required months to become resource-ready, while manual workflows for code development and sales RFP analysis slowed project delivery...
“With ServiceNow University, we've cut resource-ready time from months to weeks for targeted roles. For example, for Workspace Delivery, curated curricula and labs enabled teams to contribute within weeks on customer projects. Role-based learning paths, hands-on labs, and certification prep provide practical depth—not just theory. Teams report higher on-the-job confidence and faster time-to-impact.”
ServiceNow partner specializing in digital transformation and IT service management.
Global complexity forced heavy reliance on outside counsel. Teams now run jurisdictional comparisons in-house, cutting external spend.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Spreadsheets slowed staffing to eight weeks. AI agents now screen talent and automate contracts, cutting cycle times by 50%.