AI case study

CoopSelf-service analytics

Checking market share meant waiting for reports. Now, managers ask a Teams AI bot for instant, governed answers.

Published|3 months ago

The story

Context

A retail cooperative owned by over 4 million members, prioritizing member value and sustainability amidst high inflation and shifting consumer habits.

Challenge

Category managers struggled to perform simple lookups, such as checking the market share of bananas or honey, without navigating complex dashboards....

Solution
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Scope & timeline

  • 30% retention rate for internal AI users

Quotes

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The company

Consumer cooperative operating grocery stores and online retail services in Sweden.

IndustryRetail
LocationSolna, Stockholm, Sweden
Employees10K-50K
Founded1899

The vendor

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

Use case

Coop's Self-service analytics is part of this use case:

Enterprise Search
177 case studies(+8% YoY)
Proven impact?
LowModerateVery Strong
3.6Moderate
6.3Strongwithin Retail
3.5Moderatewithin Knowledge Management

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